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Customer Service Skills

Gain the employability skills required for an exciting career in the leisure industry.

This short course will teach you all you need to know to start your career in customer service. To support your job search and to help you land that job, you will create a career plan and build your interview skills.

Course Code N/A
Entry Requirements Basic computer skills and intermediate English language skills.
During the course you will learn customer service skills and develop an understanding of the variety of jobs and roles available in the leisure industry.

This program includes:
• Understanding the leisure industry
• Customer service and the seven steps to selling
• Understand the eight employability skills
• Interview skills and career planning
• Workplace communication
• Conflict resolution
• Understand workplace rights & responsibilities
• Understand basic workplace health and safety requirements

Pathway: Employment in the hospitality industry, education pathways.
Location Reservoir Neighbourhood House
2B Cuthbert Road, Reservoir
Mode of Study Face-to-face
Dates Now taking expressions of interest –  call Prace on 9462 6077
Duration12 16 Sessions
Enrolment  Call Prace on 9462 6077 or visit us at Merrilands Community Centre – 35 Sturdee St, Reservoir
Amenities Tea & coffee provided, BYO snacks

Training is delivered with Victorian and Commonwealth Government funding.

This is a Learn Local endorsed course.

This course counts towards Workforce Australia mutual obligation requirements.