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Forms and Advocacy Assist Service – Update

Posted August 2, 2021


The Forms and Advocacy Assist Service (FAAS) has gotten off to a great start and we have had a positive response from the community. The service has provided assistance to local community members in a diverse range of matters.  

Recently we have made a few improvements to the service and we now offer appointments

  • face-to-face
  • by phone 
  • or Zoom (video conference).

FAAS is available every Thursday at Prace – Merrilands Community Centre.

About the Service

FAAS is a FREE service to assist local community members with form-filling support and consumer advocacy.

FAAS is delivered by La Trobe University students, trained in providing a range of services. For instance, assisting a client to respond to a letter requesting action from the client or denial of an application, seeking further information regarding a form and supporting document requirements behalf of clients, and following up on behalf of a client regarding a form they have lodged.

FAAS are able to assist with a wide range of forms including:

– Centrelink forms.
– Child support.
– Housing and lease agreements.
– Fines.
– Divorce applications.
– Family violence/personal safety intervention order applications.
– Tax submissions.
– Immigration forms.
– Superannuation.
– Powers of Attorney and Medical Treatment Decision Maker forms.
– Identity documents.
– Statutory declarations.

In addition, the FAAS team also provide advocacy for clients needing assistance with telephone and utility companies, housing, complaints and job agencies.

Make an appointment

To book an appointment call 9462 6077 or email faasprace@gmail.com You can also book online using our simple form on the FAAS webpage 

Note: We encourage referring services to use our electronic form if they are actively assisting a client, as it will expedite the booking process.

More information about this service can be found here.