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PRACE has been delivering Retail Courses in excess of 10 years. 

The course includes training delivery via a professional retailer with current industry expertise.

Course Code N/A
Entry Requirements None
A short course for people wishing to gain retail, customer service and sales skills in the retail sector.  Course content will include the fundamentals  of the following key areas:

  • Work Effectively in a Retail Environment
  • Apply Safe Work Practices
  • Interact with Customers/Communicate in the Work Place
  • Sell Products and Services
  • Create a display/Merchandising principles
  • Understand the role of a Mystery Shopper
  • Learn about the 7 Steps to Selling
  • Employment in the retail sector
  • Accredited pathways include Certificate II or III in Retail services
Location Thomastown Neighbourhood House
Mode of Study Classroom training, industry research  and excursions
Days Monday and Thursday
Time 9.30am—2.30pm
Dates 22 July — 12 September, 2019
Duration 16 sessions
Cost Concession: $50

Full: $95

+ Service & Amenities Fee

Enrolment At PRACE Office
Contact Tea & coffee provided. BYO snacks.

Training is delivered with Victorian and Commonwealth government funding.


“Learning Experience at PRACE was the best….”

Joanna – Retail Industry Placement Program

“Course was excellent. Nadine was the best teacher… without her I wouldn’t have gained knowledge of retail, gained a placement experience or a Job.. 100% Happy”

Whitney – Retail Industry Placement Program

“…we asked the participants how they enjoyed the session and they all had positive feedback and from what I heard they all had a great time in that session. …I thought it was fantastic and the flexibility to deliver the session with such short notice was great too. THANX ”

Michelle Newton from Whittlesea Community Connections on our Safe Work Practices in a Retail Environment workshop

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