Cafe Connect: Customer and Workplace Skills

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Certificate II in Skills for Work and Vocational Pathways FSK20119 (Partial Completion)

Join our hands on, entry-level program designed for young people aged 15–25 who are ready to build real-world skills for customer service and hospitality roles.

Delivered in a fun, supportive environment, this short course combines nationally recognised units with non-accredited barista training to give you practical experience in communication, teamwork, food safety, workplace safety and customer engagement—skills that employers value.

A voucher to complete your Responsible Service of Alcohol (RSA) certificate is included in the course fee.

Entry Requirements

• Aged 15 years and over, and not enrolled in secondary school.
• Moderate digital literacy skills and access to digital technology.
• English language, literacy & numeracy skills at an industry entry standard.

Pathways

All nationally recognised units completed in this course can be used as credit transfer into hospitality or retail certificates (Eg. Cert II in Hospitality). Pathways include:

• Customer service roles
• Café and hospitality work
• Apprenticeships or traineeships
• Further VET study in business, retail, or tourism

Course Details

Location:
The Hub Youth Space, Northland Shopping Centre
2-50 Murray Rd, Preston

Dates and duration:
9th Sept – 17th Dec 2025
29 Sessions

Days and times:
Tuesdays & Wednesdays
9.30am – 2.45pm
Classes do not run on public holidays.

Fees:
Gov. subsidised:
Concession $50*
Full $160*
*Tuition fees are subsidised by the Victorian and Commonwealth Government funding, and Darebin City Council

Enrolments

Register your interest by calling 9462 6077.

Prace encourages people with disabilities to participate in our programs and services. Course commencement is subject to variation, sufficient enrolments and eligibility requirements.